Contact Us
This is the page to use if you want to reach the editorial team behind US Online Casinos — to flag an error in a review, suggest a casino we should research, or tell us what happened when you tried to cash out. Email us at [email protected]. We read everything and aim to reply within two business days.
One thing to get clear at the start, because it saves a lot of wasted time: we are an independent comparison and research site. We are not a casino, we do not hold player accounts, and we cannot access, unlock, credit or pay out anyone's balance. If your withdrawal is stuck, the operator and its regulator are the ones who can move it. The sections below explain how to reach them, and what to send us if you want the problem on our radar.
What to email us about — and what we can't fix
| Reason for contact | Can we help? | What to include |
|---|---|---|
| Error or outdated term in a review | Yes — this is our priority queue | Page title, the sentence that's wrong, and what you believe is correct |
| Your experience with a listed casino | Yes — it feeds our research | Casino name, approximate dates, what was promised vs. what happened |
| Suggesting a casino to research | Yes | Operator name and the states where you found it available |
| Press, partnership or advertising | Yes — commercial inbox, same address | Company name and the nature of the proposal |
| Stuck withdrawal or account closure | No — we have no account access | Contact the operator, then its regulator (see below) |
| Bonus credited wrongly | No — but tell us anyway | Screenshot of the offer terms as they appeared to you |
| Self-exclusion request | No — must be done with the operator or state program | See the responsible gambling section |
How we handle commercial relationships
US Online Casinos earns commission when a reader opens an account with some of the casinos listed on this site. That is how the research is paid for, and you should know it before you read anything we publish. Commission does not buy a position in our rankings, and it does not stop us writing about slow payouts, restrictive wagering requirements or unclear terms. Advertisers can pitch us. They cannot edit us.
If you believe a review reads like it was written to please an operator rather than inform a reader, say so in an email. That is a legitimate complaint and we would rather hear it than not.
Correcting a review: what makes a report usable
Casino terms change without notice. A welcome offer that ran at 300% last quarter may be 150% today, a payment method can be pulled in a single state, and withdrawal processing windows get revised quietly. Our fact-check date on each page tells you when we last verified it; this page was last checked on Sep 19, 2026.
- Name the page and quote the line you think is wrong.
- Tell us where you saw the correct version — the operator's own terms page, a cashier screen, a support transcript.
- Include a screenshot if you have one, with the date visible where possible.
- Tell us which state you were playing from. Availability and terms often differ state to state.
We verify against the operator's published terms before changing anything. Where we can't confirm a claim either way, we say so on the page rather than picking a side.
Three of the casinos readers contact us about most
The offers below are the headline promotions as advertised by the operators. Our ratings are editorial assessments, not customer review scores, and every one of these carries conditions worth reading before you deposit.
Raging Bull — top of our list, and the biggest headline number
Raging Bull sits first because of breadth: a deep slot catalog, a long-running loyalty structure and a bonus program that runs well past the welcome offer. The advertised deal is 410% up to $10,000 plus 50 free spins. That ceiling is only reachable with a large qualifying deposit, and headline percentages of this size almost always come attached to substantial playthrough and a cap on what you can cash out from bonus funds. Read the wagering multiple and the maximum bet allowed while a bonus is live before you claim — breaching a max-bet rule is the most common way players void a balance. The limitation worth naming: high-percentage offers like this tend to be the slowest to convert into a withdrawable balance, so if fast payouts are your priority, this is not the offer to start with.
Magician Bet — the one that removes the playthrough problem
Magician Bet earns its place for a different reason: a 101% no-wagering welcome offer. No-wagering means bonus funds behave much more like cash, which removes the single biggest obstacle between a win and a cash-out. If your main frustration with online casinos is discovering that a balance can't be withdrawn until a multiple has been cleared, this structure answers it directly. The trade-off is scale — 101% is a modest match next to the four-figure headlines elsewhere, and no-wagering offers usually come with tighter maximum-win or maximum-bonus caps. Check those caps, because they are where the value is actually limited.
Slots of Vegas — game-specific spins, so read which game
Slots of Vegas is listed for a strong slots-led catalog and a welcome package of 375% plus 50 free spins on Cash Chaser. The specificity matters: spins tied to one title can't be moved to a game you prefer, and winnings from free spins are frequently capped separately from the deposit match. The drawback is the same one that affects most large-match offers — the higher the percentage, the more of the terms you need to read, and the expiry window on both the bonus and the spins is easy to miss.
How the top-rated listings compare at a glance
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 free spins | 10.0 |
| Magician Bet | 101% no wagering | 9.9 |
| Slots of Vegas | 375% + 50 free spins on Cash Chaser | 9.8 |
| Uptown Aces | 600% for new players | 9.4 |
| Card Crush | 2 mystery coins & 5 cards instant reward | 9.3 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.3 |
| BetUS | 200% up to $4,000 for new players | 8.9 |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 8.7 |
| Slots and Casino | 500% up to $2,500 x3 | 8.7 |
| Bets.FM | 225% up to 1 BTC + 225 free spins | 8.5 |
Ratings are ours, based on research into published terms, catalog breadth and payout conditions. They are not user scores and they are not a prediction of what any individual will experience.
Money questions we get asked before anything else
Deposits and withdrawals generate more reader mail than every other topic combined, so here is the general picture. Specific limits and fees belong to each operator and should be checked on its cashier page.
- Minimum deposits — typically a low double-digit dollar figure, but a bonus often requires a higher qualifying deposit than the site minimum. Depositing the minimum can quietly disqualify you from the offer.
- Debit and credit cards — the most common funding route for US players. Card issuers decline gambling transactions at their own discretion, and a credit card deposit may be coded as a cash advance with its own interest and fee.
- ACH and bank transfer — slower to set up, usually cheap or free, and generally the route with the highest limits. Bank withdrawals commonly take several business days after the operator approves them.
- E-wallets — the fastest option where offered. PayPal availability for online casino play in the US is limited and state-dependent; confirm on the cashier screen rather than assuming.
- Crypto — some listed sites, including Bets.FM with its BTC-denominated offer, settle in cryptocurrency. Network fees and price movement between deposit and cash-out are yours to absorb.
- Sweepstakes coin sites — Zumba Cards and Amazon Jackpots use coin packages rather than straight cash wagering. Sweeps coins and gold coins are not interchangeable, and redemption rules differ from a standard casino withdrawal.
Two things slow almost every payout: identity verification and unmet wagering. KYC — photo ID, proof of address, sometimes proof of the payment instrument used — is a legal requirement, not an obstruction. Complete it when you open the account, not when you're waiting on money. Larger cash-outs can also trigger source-of-funds checks. Expect a minimum withdrawal floor, a weekly or monthly ceiling, and in some cases a fee on second and subsequent withdrawals in the same period.
What's actually in these casinos
When readers ask us to explain a listing, they usually mean the games. Broadly, the catalogs break down like this:
- Slots — the bulk of every listed catalog, ranging from three-reel classics to high-volatility video slots. RTP and volatility are published by the provider; volatility tells you how the returns are distributed, RTP tells you the long-run theoretical return.
- Progressive jackpots — pooled prizes that grow until won. Some require a maximum bet to qualify for the top tier.
- Table games — blackjack, roulette and baccarat in RNG form, where a random number generator determines each outcome.
- Live dealer — streamed tables with human dealers. Availability varies by operator and by state, and live tables are frequently excluded from bonus wagering or counted at a reduced rate.
- Card and coin formats — Card Crush and the sweepstakes-model sites run structures closer to card collection and coin play than a conventional casino floor.
- Mobile — most operators run browser-based mobile play; dedicated apps are less universal. Check before relying on one.
The sportsbook side, and why it matters to your bonus
Several operators we list run more than a casino. BetUS is the clearest example — a sportsbook and racebook alongside casino play, sharing one wallet. That combination has a practical consequence readers write to us about: a casino bonus usually cannot be cleared with sports bets, and a sportsbook promotion usually can't be cleared on slots. Two product lines, one balance, two sets of terms. Poker and specialty games appear at some operators too, and they are often excluded from wagering contribution entirely. If you plan to use both sides of a site, confirm which product each promotion belongs to before you place anything.
Legality, eligibility and where to take a real complaint
You must be 21 or over to gamble at an online casino in the US — 18 in a small number of contexts, but 21 is the working assumption for casino play. Legality is decided at state level, not federally. Some states license and regulate online casino operators directly through a gaming commission or board; in those states, licensed operators geolocate you and will block play from outside the border. Other states permit sports betting but not online casino, and others prohibit both. Sweepstakes-model sites operate under a different legal theory again and are unavailable in certain states regardless.
An important distinction: a site accepting deposits from US players is not the same as a site being authorized to serve players in your state. We don't claim a specific license for any operator unless we can verify it, and we won't tell you a casino is "completely safe" — no one can promise that, and no one can guarantee a withdrawal.
For a payout dispute, the order of escalation is: the operator's own complaints procedure first, in writing, keeping every reference number; then, if the operator is licensed in your state, the relevant state regulator, which handles player complaints against its licensees. Send us a copy at the same time if you like. We can't arbitrate, but a pattern of similar reports changes how we write about an operator.
If gambling has stopped being entertainment, the National Council on Problem Gambling operates the 1-800-GAMBLER helpline, available 24/7. Operator-level deposit limits, loss limits, cooling-off periods and self-exclusion are set inside your account, and state self-exclusion programs cover every licensed operator in that state at once. Our responsible gambling guidance covers blocking software and limit-setting in more detail.
Other ways to reach us and read us
- Email: [email protected] — corrections, reader reports, press and commercial enquiries all go here.
- Who we are: our editorial background and research approach explains how listings are assembled and who writes them.
- Site rules: the terms and conditions set out how this site may be used and the limits of what we publish.
- Outside the US: our coverage of casinos not on GamStop for UK readers is a separate market with separate rules and does not apply to US players.
Questions readers ask before emailing
How long until someone replies?
We aim for two business days. Corrections with a source attached usually move faster, because there's less for us to verify from scratch.
Can you get my withdrawal released?
No. We have no access to any casino's systems or player accounts. Go to the operator's support channel in writing first, then its state regulator if it holds a license where you play.
Will you publish my complaint?
Not as a named story without your say-so. Reader reports inform how we assess operators, and we may reference a pattern in a review, but we don't publish personal details.
Do you take payment to change a rating?
No. We earn commission from some listings, and that relationship has no bearing on rank or on what we write about an operator's weaknesses.
Can you tell me whether a casino is legal in my state?
We can point you to how licensing works and what to check, but the authoritative answer is your state's gaming regulator. State rules change, and we would rather send you to the source than give you a stale answer.
Why does an offer on your page differ from the casino's site?
Because it changed after our last check, or because it varies by state or by the device you signed up on. Tell us what you're seeing and we'll verify and update. The operator's own terms always take precedence over our summary.
Before you write
The more specific the message, the more useful it is — the page, the casino, the state, the date. If you're comparing listings rather than reporting a problem, start with the terms rather than the headline percentage: wagering multiple, maximum bet while a bonus is active, expiry window, cash-out cap, and whether your preferred payment method is actually available where you live. That's the short checklist we'd use ourselves, and it separates a workable offer from a decorative one.
Written and maintained by Leonard Weatherford. Last fact-checked Sep 19, 2026.